DGM

Technology Expert

Large team of certified experts, hundreds of successfully completed projects, over 10 years of experience in IT and virtualization technologies, strong technology partnerships with industry leaders, ongoing R&D projects for researching novel hybrid architectures and approaches – all translate into one thing – you get peace of mind knowing that you are in expert hands.

Every Problem Has a Solution

Our team is always ready to help and we treat each new problem as the next exciting challenge. Whether due to our creative custom solutions, or our direct contact with R&D departments of the software vendors or simply due to our firm belief that there is no problem we cannot find a solution to, our experts have resolved many issues deemed impossible to solve!

Each Client Is Important To Us

In order to be able to effectively manage and develop the Information Technologies in our clients’ organizations so that they can get new tangible competitive advantages and efficient and sustainable operations, we need to know the technology and business challenges they face. Each of our clients has a personal Sales and Technical Account Manager.

Clients Are Our Partners

We value our clients, they are our partners and we always take the extra mile for them. We are always ready to give them information and contacts for a new business opportunity, to spend the time needed to analyze the root cause of a problem or to research a new technology that best suits their needs. Some of our partners are with us since our incorporation.

We Strictly Fulfill Our Commitments

We use Software for processing incidents with clear and automated escalation procedures organized according to ITIL v.3 and in accordance with world best practices. In order to achieve continuous quality control of the guaranteed service parameters we constantly monitor how incidents are resolved.

We Manage the Knowledge

We have a Knowledge Management module as a part of our Software for processing incidents. Upon completion of the incident, it is categorized with additional keywords and it is recorded in the Knowledge Base. Thus the information about the problem and its solution is used for quick resolution if the same or similar incident occurs again.