DGM

DGM has its own Client Support Center and provides IT management, support and proactive monitoring services with guaranteed with SLA service parameters.

Our team of IT specialists can take over the control and manage the IT in the clients’ organization. It can act as a second level of support in case the client has their own IT staff, can be responsible for the performance of a specific task or can provide know-how and expertise on demand. DGM’s services can be tailored to meet the specific needs of any organization and provide it with high quality IT services, predictable costs and well-managed IT.

The monitoring and support of the Virtual Servers is included in the Virtual IT Infrastructure Service. Clients that use this service usually take advantage of our IT Management and support services by outsourcing the responsibility for the applications installed on virtual servers, network infrastructure or any other aspect of Information Technologies in their organizations.

Features

• 24x7x365 Managed Support (Remote & On-Site)
• 24x7x365 Proactive Monitoring
• Guaranteed SLA reaction and problem solving time
• Personal Sales Account Manager.
• Personal Technical Account manager
• Level 1 / Level 2 / Level 3 Support (Design & Implementation Team)
• A team of certified experts that could tackle every aspect of IT
• ITIL compliant Service desk
• Web portal for Client trouble tickets tracking
• Multiple Communications Channels (Web Portal/ E-mail / Call Center)
• Clear and Automated Escalation Procedures